Refund policy

At Total Gear Hub, we take pride in accurate listings and careful fulfillment.

Wrong Item Shipped — 30-Day Returns

If you receive an item that does not match the part number or description in your order, we will accept a return within 30 days of delivery. We will cover return shipping and issue a full refund or send the correct part at no additional cost.

To initiate a return, email hello@totalgearhub.com with your order number and a photo of the item received.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 50%. The fee is assessed based on the condition of the item upon return. Items returned damaged, opened, incomplete, missing original hardware or packaging, or showing signs of attempted installation will be subject to the maximum restocking fee. Items returned in unsellable condition may not qualify for any refund.

Original outbound shipping charges are non-refundable.

Fraud Prevention — Part Marking

To protect against fraudulent returns, Total Gear Hub reserves the right to discretely mark or identify parts prior to shipment. Any return received that does not match the original item shipped — including but not limited to wrong parts, tampered items, or items with concealed or altered identifying information — will not be eligible for a refund and in extreme cases may be reported to the appropriate authorities.

Compatibility — Buyer Responsibility

Our listings include manufacturer part numbers and fitment information where available. It is the buyer's responsibility to confirm compatibility before purchasing. We recommend verifying fitment directly on the manufacturer's website or through a parts reference site such as AdvanceAutoParts.com using your vehicle's year, make, model, and part number.

We ship exactly what is listed. We do not accept returns for buyer error, incorrect diagnosis, or change of mind.

Damaged in Transit

If your order arrives damaged, please retain all packaging, photograph the damage, and contact us at hello@totalgearhub.com within 7 days. We will assist with carrier claims and work to resolve the issue as quickly as possible.

Questions Before You Buy?

We're happy to help. Email us at hello@totalgearhub.com before purchasing if you have any questions.